At CTR Shoe Shop, we value your trust and aim to provide the best quality trekking, sports, formal, and safety shoes. Please read our return & exchange policy carefully before making a purchase.
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1. Return Request Process
* Direct returns are not accepted without prior approval.
* Customers must raise a return/exchange request within 3 days of delivery by emailing us at ctrshoeshop@gmail.com (mention Order ID, product images, and reason).
* Our team will review the request and approve/reject it as per policy.
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2. Conditions for Return/Exchange
* Eligible only in case of:
✅ Wrong product received
✅ Manufacturing defect
✅ Size exchange (if available in stock)
* Product must be unused, unworn, and in original packaging with tags intact.
* Approved return must be shipped back within 7 days of approval.
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3. Shipping for Returns
* Customer bears return shipping charges (unless the product is defective/incorrect).
* For exchanges, reshipping charges may apply.
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4. Refund & Exchange Timeline
* Once we receive and inspect the product, refund/exchange will be processed within 7–10 working days.
* Refunds will be credited only to the original payment method.
* COD order refunds will be processed via bank transfer/UPI after confirmation.
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5. Non-Returnable Products
* Clearance sale or discounted items
* Customized or special-order items
* Products without original packaging or signs of usage
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⚠️ Important Note: CTR Shoe Shop reserves the right to reject return/exchange requests if the product does not meet the above conditions.