At CTR Shoe Shop, we value your trust and aim to provide the best quality trekking, sports, formal, and safety shoes. Please read our return & exchange policy carefully before making a purchase.

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• Direct returns are not accepted without prior approval.

• Customers must raise a return/exchange request within 3 days of delivery by emailing us at ctrshoeshop@gmail.com (mention Order ID, product images, and reason).

• Our team will review the request and approve/reject it as per policy.

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• Eligible only in case of:

✅ Wrong product received

✅ Manufacturing defect

✅ Size exchange (if available in stock)

• Product must be unused, unworn, and in original packaging with tags intact.

• Approved return must be shipped back within 7 days of approval.

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• Customer bears return shipping charges (unless the product is defective/incorrect).

• For exchanges, reshipping charges may apply.

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• Once we receive and inspect the product, refund/exchange will be processed within 7–10 working days.

• Refunds will be credited only to the original payment method.

• COD order refunds will be processed via bank transfer/UPI after confirmation.

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• Clearance sale or discounted items

• Customized or special-order items

• Products without original packaging or signs of usage

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 ⚠️ Important Note: CTR Shoe Shop reserves the right to reject return/exchange requests if the product does not meet the above conditions.